Contact Us
If you would like to contact us for information, to arrange an appointment, or for any other reason, our address and contact details are below listed below.
Following receipt of your completed contact request document, we will make contact with you by telephone or email within 48 hours.
Jacksons - Contact Form
Jacksons House, 1 Alverton Street, Penzance, Cornwall, TR18 4ET
Telephone: 01736 364336
Fax: 01736 350445
Email: info@jacksonsgroup.co.uk
Office hours: 9:00 am to 5:00 pm, Monday to Friday.
Our Team
We understand that insurance can be a difficult and confusing subject. Our team are on hand if you have any problems or enquiries regarding your policy.
Accounts
For all payments and accounts queries please contact Linda Neal or Sarah Roberts.
Private Clients
For enquiries relating to your home, motor and other personal insurances, please contact Adam Ford, Stuart Wilkinson, or Cory Austwick.
Commercial & Business Clients
For enquiries relating to your business policies, including let property, please contact your usual Account Director/Broker. If they are unavailable, contact any of our team below.
| Name | Role | Tel. Number | |
| Adam Ford | Personal Lines Insurance Advisor | 01736 352496 | aford@jacksonsgroup.co.uk |
| Stuart Wilkinson | Personal Lines Insurance Advisor | 01736 352499 | swilkinson@jacksonsgroup.co.uk |
| Cory Austwick | Personal Lines Insurance Advisor | 01736 364371 | caustwick@jacksonsgroup.co.uk |
| Linda Neal | Administrator | 01736 352494 | lneal@jacksonsgroup.co.uk |
| Sarah Roberts | Administrator | 01736 364336 | sroberts@jacksonsgroup.co.uk |
| Antony Weeks | Commercial Insurance Advisor | 01736 352497 | aweeks@jacksonsgroup.co.uk |
| Sarah Gunter | Corporate Account Handler | 01736 352492 | sgunter@jacksonsgroup.co.uk |
| David Woolcock | Corporate Account Executive | 01736 352498 07389 856867 |
dwoolcock@jacksonsgroup.co.uk |
| Darren Wren | Corporate Account Executive | 01736 352495 07467 994813 |
dwren@jacksonsgroup.co.uk |
| Steve Moses | Managing Director | 01736 364373 07719 737666 |
smoses@jacksonsgroup.co.uk |
How is this information used?
Information provided to us is held and processed as contractual data, necessary to obtain an insurance quotation and effect a policy of insurance. Please refer to our terms of business agreement for our full privacy statement.
Need to register a complaint?
It is our policy to promote the highest standard of service for our clients. We endeavour to ensure that all complaints are resolved satisfactorily and in a timely manner.
If you have a complaint about our services, you may contact the member of our staff with whom you normally deal.
Alternatively please contact our Director at the address below:
Steve Moses
Jackson House,
1 Alverton Street,
Penzance,
Cornwall,
TR18 4ET
Tel: 01736 364373
Email: smoses@jacksonsgroup.co.uk
You may make your complaint either orally or in writing. We will acknowledge receipt of your complaint promptly in writing and give you our response at the time, if we can.
If following receipt of our final response or after eight weeks if we have not yet provided you with our final response, if you are an eligible complainant, you have the right to refer your complaint to the Financial Ombudsman Service (FOS). Further information is available on their website below.
Financial Ombudsman Service,
Exchange Tower,
London,
E14 9SR
Tel: 0800 023 4567
www.financial-ombudsman.org.uk
An Eligible Complainant is defined as:
- Any private individual
- Any business with a turnover of less than £6.5 million and less than 50 staff or has a balance sheet total or less than £5 million. (small business)
- A charity which has an annual income of less than £6.5 million
- A trustee of a trust which has a net asset value of less than £5 million
- An individual who has given a guarantee or security in respect of an obligation or liability of a small business